Customer Service Associate

Responsibilities:

Responsible for answering the telephone and to be knowledgeable about Kirkwood Electric, Water, Sanitation, business licensing, accounts receivables, and general inquiries received on a daily basis. Responsible for the maintenance, billing and collection of all accounts to include utility payments received by the City through the mail, drop box, online and in-person. Handles customer service inquiries regarding utility bills and regarding connection and disconnection of utility service. Responsible for interpreting the business license ordinance. Balances all payments received on a daily basis.

Requirements:

High School Diploma or G.E.D. required. Strong bookkeeping and cash handling skills. Knowledge of business collection and billing procedures. Excellent oral and written communication skills and the ability to work with the public. Ability to respond to inquiries from both manual records as well as computerized databases. Strong organizational skills with an aptitude for details. Ability to work within established deadlines and operate office equipment such as computers, scanners, copiers, and fax machines in addition to Microsoft Office programs.

To apply: Complete this electronic employment application. OR: A paper application can be picked up at Kirkwood City Hall, 139 South Kirkwood Road, 63122 OR: call 314-984-6975 to have one e-mailed, mailed, or faxed to you. Return paper applications to: Attn: Human Resources, at the address listed above.

PERSONS REQUIRING AN ACCOMMODATION TO APPLY FOR A JOB OPENING

SHOULD CONTACT HUMAN RESOURCES AT 314-822-5809.

THE CITY OF KIRKWOOD IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY.

Current Openings for Customer Service Associate Jobs at City of Kirkwood